Terms & Conditions
Vidpros Terms & Conditions
Vidpros LLC, a Wyoming limited liability company (“Vidpros,” “we,” “us,” or “our”), provides subscription-based video editing services. These Terms & Conditions (this “Agreement”) govern your use of the Services. Vidpros reserves the right to change or modify this Agreement at any time. Any changes or modifications will be posted to vidpros.com/terms/ and will become effective upon posting. Your continued use of the Services following posting will constitute your acceptance of those changes. The materials in our knowledge base at vidpros.com, along with our Privacy Policy at vidpros.com/privacy/, are incorporated by reference into this Agreement. By checking the box at signup, by paying a subscription fee, or by using the Services, you accept this Agreement and our Privacy Policy.
See the Reseller and White-Label Customers section below for how these Terms apply to reseller and white-label arrangements.
Client Media Responsibility
You represent and warrant that you own or have all necessary rights, licenses, and permissions to the media, footage, music, images, scripts, brand assets, and any other content you supply to Vidpros (“Customer Content”), and that our use of the Customer Content to provide the Services will not infringe any third party’s rights. Vidpros is not responsible or liable for any claim, loss, or damages arising from Customer Content you supply, including any claim of copyright, trademark, right of publicity, or privacy infringement.
Use
Your subscription auto-renews on a recurring basis until cancelled. Vidpros operates on a one-video-at-a-time workflow per editor seat: you submit a project, we deliver a draft, you revise, and the next project enters the queue. Turnaround times are not guaranteed, but a majority of our customers receive 1–2 final drafts overnight on a typical business day. Editing hours allocated to your subscription are measured per business day and do not roll over to subsequent days.
Cancellation
You may cancel your subscription at any time via the self-service portal. You will retain access to the Services through the end of your then-current billing period. Cancellation does not entitle you to a refund of fees already paid.
Project-Based Hours
Pre-purchased project-based hours expire 60 days after purchase, are non-refundable, and are non-transferable.
Subscription Pause Policy
We don’t offer pause. See cancellation above.
Payment and Refunds
All fees are non-refundable. By providing payment information, you authorize Vidpros to charge the payment method on file for all fees as they become due, including auto-renewals. We will provide at least five (5) days’ notice of any fee changes. If payment fails, we may suspend the Services until the account is current. Vidpros may terminate your account, with or without notice, for non-payment, sharing of login credentials across organizations, use of the Services for content that is illegal, infringing, adult, or sexually explicit, or for any other material breach of this Agreement, including a determination by Vidpros that the engagement is not a good fit (“misalignment”). Termination for cause does not entitle you to a refund.
Services We Don’t Provide
Vidpros does not record voiceovers and does not produce original animation. We may use AI-assisted utilities in our workflow (see Use of AI Tools below), but our core service is human video editing.
Output Files
Vidpros does not guarantee that deliverables will be 100% error-free. You are responsible for proofing each deliverable before publishing or distributing it. Subject to the Limitation of Liability section below, Vidpros is not responsible or liable for losses or expenses arising from errors or omissions in deliverables once you have accepted them or published them.
Ownership of Content
You retain ownership of the Customer Content you submit and of the finished video deliverables Vidpros produces for you, subject to your payment of all applicable fees and to the limited license granted to Vidpros below.
Grant of Limited Rights to Vidpros
You grant Vidpros a non-exclusive, royalty-free, worldwide license to use the Customer Content and deliverables solely (a) to provide the Services, (b) to retain archival and backup copies in the ordinary course of business, and (c) for the marketing purposes described in the Marketing and Promotion section below (subject to the reseller/white-label carve-out).
Work and Delivery Output
Vidpros offers unlimited revisions per project subject to reasonable scope and the daily editing-hour allocation associated with your plan. Throughput depends on queue volume across your account. Vidpros may terminate this Agreement for your material breach upon written notice.
Use of AI Tools
Vidpros may use AI-assisted tools — including transcription, automatic captioning, image enhancement, background removal, and similar utilities — in delivering the Services. Vidpros will not submit Customer Content to publicly available AI training datasets, and will not use Customer Content to train third-party generative AI models, without your prior written consent. You represent and warrant that any AI-generated assets you supply to Vidpros (including AI-generated voices, images, music, or footage) are properly licensed, do not infringe any person’s name, image, likeness, or voice rights, and comply with the terms of the AI tools used to generate them.
Conversion to Working with Our Team Members Directly
For twelve (12) months following the end of your subscription, you agree not to solicit, hire, or engage — directly or indirectly, including through any affiliate, agent, or intermediary — any Vidpros team member with whom you interacted during your subscription. If you do, you agree to pay Vidpros a conversion fee of $5,000 USD per individual as liquidated damages, which the parties agree is a reasonable estimate of Vidpros’s recruiting, training, and replacement cost and not a penalty.
Confidentiality
Mutual obligation. “Confidential Information” means any non-public business, financial, technical, customer, or creative information one of us shares with the other in connection with the Services — including your raw footage, scripts, briefs, brand guidelines, unreleased content, end-client identities, our pricing, our internal processes, and our tools. Confidential Information does not include information that is publicly available through no fault of the receiving party, was already known to the receiving party without a confidentiality obligation, is independently developed without reference to the disclosing party’s information, or is rightfully received from a third party without restriction.
What we will do. We will use commercially reasonable efforts — meaning the same care we use to protect our own confidential information, and no less than a reasonable standard for a remote creative-services business of our size — to keep your Confidential Information confidential and to use it only to provide the Services. We limit access to your files and project information to the team members who need it to do the work. Every Vidpros team member is bound by a written confidentiality agreement with us before they touch a customer file, and we maintain access controls, training programs, and supervision appropriate to a video editing workflow.
Acknowledgment about human workforce. Video editing is performed by people. We screen, onboard, contract with, and supervise our team, and we enforce our confidentiality policies through training, access controls, and disciplinary action up to and including termination. We do not, however, guarantee a zero-incident outcome from any human workforce, and our obligation under this section is one of reasonable effort, not of absolute result. If a member of our team breaches their confidentiality obligation, our responsibility to you is governed by the Limitation of Liability section below.
Cross-border processing. Vidpros’s team operates primarily in the Philippines. By using the Services, you consent to the transfer and processing of Customer Content in the Philippines and in any other location where Vidpros team members operate.
What you agree to. You will not disclose our non-public pricing, internal processes, tooling, training materials, or staffing information to any third party, and you will not solicit our team members except as permitted in the Conversion to Working with Our Team Members Directly section above.
Survival. These confidentiality obligations survive for five (5) years after this Agreement ends, except that trade secrets remain protected for as long as they qualify as trade secrets under applicable law.
Reseller and White-Label Customers
Who qualifies. You are a reseller or white-label customer under these Terms if you either (a) pay for your own branded client portal through Vidpros, or (b) resell our services to your own clients without identifying Vidpros as the editor and have notified us of that arrangement in writing at success@vidpros.com. Customers who have not met one of these conditions are treated as standard customers for all purposes under these Terms, including the Marketing and Promotion section below. If you believe you should be treated as a reseller or white-label customer, email success@vidpros.com and we will confirm your status in writing.
Our identity stays confidential. Once you qualify as a reseller or white-label customer, we will not, except as required by law: (a) contact your end clients directly using your project information; (b) identify Vidpros as the editor of any deliverable produced for your account; or (c) include your account, your end-client work, your name, or your logo in our marketing, portfolio, case studies, social posts, or sales materials. You are carved out, by default, from the marketing grant in the Marketing and Promotion section below.
You can opt back in. If you’d like us to feature your work or name in marketing, we love hearing that — just email us at success@vidpros.com and we’ll send a short written approval form.
Your responsibility for end clients. You are responsible for your contractual relationship with your end clients, including any confidentiality, IP, or content rights you have promised them. You represent that you have the right to share end-client materials with us for the purpose of the Services.
Pass-through indemnity. Because your end clients are not party to this Agreement, you agree to defend and indemnify Vidpros against claims brought by your end clients that arise from your use of the Services, except to the extent the claim results from our gross negligence, willful misconduct, or breach of the Confidentiality section.
Marketing and Promotion
By using the Services (and unless you are a reseller or white-label customer under the section above), you grant Vidpros a non-exclusive, royalty-free, worldwide license to use, display, and distribute: (a) the finished video work we produce for you; (b) your name and logo identifying you as a Vidpros customer; and (c) summary, non-confidential descriptions of the work we did — across our portfolio, website, sales decks, social media, email, paid advertising, and other marketing channels.
We won’t use your raw footage, unreleased content, or any material you’ve marked confidential. If you want a piece pulled from our marketing for a specific reason (a campaign embargo, a client conflict, a privacy issue), email success@vidpros.com and we’ll remove it within a reasonable time — typically 30 days, faster for urgent issues.
We may continue to use marketing assets created before your cancellation in materials already produced or distributed (for example, an existing case study video on our YouTube channel). We will not produce new marketing featuring you after you cancel without checking in.
Warranty Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES AND ALL DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VIDPROS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, VIDPROS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR SPECIFIC REQUIREMENTS.
Limitation of Liability
What we exclude. Neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility of such damages.
Cap on direct damages. Except as provided in the carve-outs below, Vidpros’s total aggregate liability arising out of or relating to this Agreement — whether in contract, tort (including negligence), warranty, statute, or otherwise — will not exceed the greater of (a) the total fees you actually paid Vidpros in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one thousand U.S. dollars ($1,000). This cap applies to all claims under this Agreement, including claims arising from breach of the Confidentiality section.
Carve-outs (uncapped). Nothing in this section limits liability for: (i) a party’s fraud, gross negligence, or willful misconduct; (ii) your obligation to pay fees owed; (iii) either party’s indemnification obligations for third-party intellectual property infringement claims; or (iv) any liability that cannot be limited under applicable law.
Basis of the bargain. You acknowledge that our fees reflect the risk allocation in this section, that the limitations are a material basis on which we offer the Services, and that they will apply even if a stated remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
Indemnification
By you. You will defend, indemnify, and hold harmless Vidpros and its officers, directors, contractors, employees, and agents (the “Vidpros Parties”) from third-party claims, damages, costs, and reasonable attorneys’ fees arising out of: (a) your or your authorized users’ use of the Services; (b) your violation of these Terms; (c) your infringement, misappropriation, or violation of any third-party right (including IP, privacy, or publicity rights), particularly with respect to media you provide to us; (d) for reseller and white-label customers, claims brought by your end clients except as carved out in the Reseller and White-Label Customers section; and (e) any content you instruct us to produce that is illegal, defamatory, infringing, or in violation of platform terms.
By us. Vidpros will defend, indemnify, and hold harmless you against third-party claims that original creative elements independently selected or produced by Vidpros (for example, music, stock assets, transitions, or templates we choose without your direction) infringe a U.S. copyright, trademark, or trade secret. This indemnity does not apply to: (i) content you supplied; (ii) instructions or specifications you gave us; (iii) modifications you made after delivery; or (iv) combinations of our work with other content not provided by us.
Procedure. The indemnified party will promptly notify the indemnifying party of the claim, give the indemnifying party sole control of defense and settlement (provided no settlement admits liability or imposes obligations on the indemnified party without consent), and cooperate reasonably.
Force Majeure
Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, typhoons, earthquakes, power or internet outages, telecommunications failures, labor disputes, government actions, pandemics, epidemics, civil unrest, or war. The affected party will use reasonable efforts to resume performance as soon as practicable.
Claims Window
Any claim arising out of or relating to this Agreement must be brought within twelve (12) months after the cause of action accrues, or it is permanently barred, to the extent permitted by applicable law.
Governing Law
Any claim relating to Vidpros or the Services shall be governed by the laws of the State of Wyoming, without regard to its conflict of laws provisions. The exclusive venue for any dispute arising out of or relating to this Agreement shall be the state or federal courts located in Natrona County, Wyoming, and each party consents to the personal jurisdiction of those courts.
Survival
The following sections survive termination of this Agreement: Client Media Responsibility, Project-Based Hours (for unexpired hours), Payment and Refunds (for fees owed through the end of the then-current billing period), Ownership of Content, Grant of Limited Rights to Vidpros, Conversion to Working with Our Team Members Directly, Confidentiality, Reseller and White-Label Customers (with respect to obligations that arose during the term), Marketing and Promotion (with respect to existing materials), Warranty Disclaimer, Limitation of Liability, Indemnification, Claims Window, Governing Law, and this Survival section.
General
Entire Agreement. This Agreement, together with any documents expressly incorporated by reference, constitutes the entire agreement between the parties regarding the Services and supersedes all prior or contemporaneous agreements, proposals, or representations, written or oral.
Privacy. Our handling of personal information in connection with the Services is described in our Privacy Policy at vidpros.com/privacy/, which is incorporated by reference into this Agreement. In the event of a conflict between this Agreement and the Privacy Policy regarding the handling of personal information, the Privacy Policy controls.
Severability. If any provision of this Agreement is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
Assignment. You may not assign this Agreement without Vidpros’s prior written consent. Vidpros may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets.
Waiver. A party’s failure to enforce any provision of this Agreement is not a waiver of its right to do so later.
Notices. Formal legal notices to Vidpros must be sent by email to success@vidpros.com with a copy by mail to Vidpros LLC, 312 W 2nd St #5041, Casper, WY 82601. Notices to you may be sent to the email address on file with your account.
Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.
Headings. Section headings are for convenience only and do not affect interpretation.
Definitions
Business day.
Vidpros operates on Philippine time, Tuesday through Saturday, 8:00 AM to 5:00 PM GMT+8.
DMCA. Vidpros complies with the Digital Millennium Copyright Act. To file a takedown notice, contact our designated agent: Michael Holmes, Vidpros LLC, 312 W 2nd St #5041, Casper, WY 82601; email: support@vidpros.com
